FAQ
What materials do you use in your jewelry?
We use high-quality materials, including genuine gemstones, diamonds, and durable metals like gold, silver, and platinum.
Do you offer custom jewelry designs?
Yes, we specialize in custom designs! Contact us to create a unique piece tailored to your vision.
What is your return and exchange policy?
We offer a 30-day return or exchange policy on unworn items with the original packaging. Custom orders are non-refundable.
Do you have a physical Store?
Yes, we are at Opal Grand Hotel and soon, we will be in more locations.
How do I care for my jewelry?
Avoid exposure to harsh chemicals, store in a soft pouch, and clean regularly with mild soap and water. See our Jewelry Care Guide for details.
Are your gemstones ethically sourced?
Yes, all our gemstones are sourced from suppliers who adhere to ethical and sustainable practices.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
Do you offer gift wrapping?
Yes, complimentary gift wrapping is available upon request at checkout.
How can I contact customer service?
Email us at sales@theopalgems.com or call us at [(561) 251 - 9560]. We're here to help!
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